Terms & Conditions

Terms of Business

Sunbargains is a website operated by Voyager Systems (Travel Division) Limited (trading as Voyager Travel Direct) who operate as a Retail Travel Agent and are members of the Association of British Travel Agents (ABTA no. J4920). For all bookings made on this website, Voyager Travel Direct will act as the Agent for the Principal (ie Tour Operator, Airline, Accommodation Provider, Cruise Operator etc.) Where the Principal is a Tour Operator who holds an ATOL (Air Travel Operators Licence), the licence number is clearly shown on your receipt. You are bound by the Terms and Conditions of the Principal and we advise you to read these carefully as they do contain important information about your booking. Copies of the terms and conditions can be found in the relevant brochures or can be supplied upon request. As an Agent, Voyager Travel Direct will not accept responsibility for any acts, omissions or for the services provided by the Principal.
For further information about ABTA visit www.abta.com
For further information about ATOL visit www.caa.co.uk

Governing Law

This web site has been designed for use within the United Kingdom and by accessing the web site, you are agreeing to the fact that any disputes which may arise, will be dealt with by the Courts of England and that English law will apply.

You can have access to any part of the web site and print any page for your personal use.

Disclaimer

The information displayed on this website, is obtained from a number of sources, including brochures of Operators for whom we act as Agents. Facilities and services may be subject to change, therefore whilst making every endeavour to ensure the information is correct, Voyager Travel Direct cannot guarantee the accuracy of this information.

This web site contains links to other sites and Voyager Travel Direct is not responsible for the content of these linked web sites. PLEASE NOTE: ABTA protection does not apply to any external sites.

Any links on this web site which are provided to help you find further information, are not the responsibility of Voyager Travel Direct.

Acting as Agents for the Principal, your contract is with the Principal and we do not accept responsibility for any acts, errors, omissions or for the services provided by the Principal.

Terms of Use

By accessing this site, browsing or using the site to make a booking, you agree that you have read and understood these Terms of Use and agree to be bound by them and comply with all rules, regulations and applicable laws.

This web site is for your personal use. You are not authorised to copy, display, reproduce, publish or use any material on this web site for any commercial purpose.

Use of the site is entirely at your own risk. We do not accept responsibility for any problems encountered accessing or downloading from the site.

Members of the public can use this site to make direct bookings with the various Operators/Principals that we use. Bookings made by Agents on behalf of members of the public will not be accepted.

If you choose not to book a package holiday and book flights, accommodation and/or transfers with different Operators/Suppliers, your contract is with each individual Principal and the contracts are not related. One payment will be taken at the end of the booking process however, payment will be made separately by us to each Principal. If any element of these arrangements are amended or cancelled by the Principal, we will not be financially responsible. Please note that these travel arrangements are not covered under the EC Foreign Package Holiday Regulations. If you have booked a charter flight, for your financial protection, you will be covered under the Charter Operators ATOL in respect of the flight only. As the reservation is not a package holiday, there may not be a holiday representative in resort and whilst on holiday, any queries should be directed to the Principal concerned.

Use of this website is restricted to adults 18 years and above. It is a condition that at least one adult aged 18 and above is travelling on any booking. When the lead passenger is 18 and the remaining passengers are younger than 18, certain Operators will require written consent from the parent or guardian of any passengers under the age of 18 before the date of travel.

The Terms and Conditions of this website are subject to change. By browsing this website, you are bound by the Terms and Conditions in force at the time you are browsing.

Price & Availability

All holidays advertised on this website are subject to availability. Live availability will be checked prior to booking online and this website will only permit you to book holidays online that are still available. Where a booking is made by telephone, you will be advised of any changes in availability and offered a suitable alternative where necessary.

All prices on this website are quoted in pounds sterling and are supplied directly by the Principal. They are valid at the time of input but may be subject to change. Additional charges may apply for items such as Fuel surcharges, Flight supplements, Ticket on departure, Resort transfers and in-flight meals. These additional charges will be clearly displayed prior to the booking being confirmed.

Your holiday costing is not guaranteed until receipt of an official ATOL confirmation from the Tour Operator.

Accommodation and Resort information

All brochure data is supplied by an Independent Company and is the Tour Operator's brochure description. All information relating to properties and resorts is intended as a guide only and the facilities and amenities described cannot be guaranteed by either the Agent or the Operator. Whilst every endeavour is made to ensure the accuracy of this information, we are not the authors, nor are we responsible for the content displayed.

Accommodation ratings displayed may be official Tourist Board ratings or Tour Operator's own ratings and there may be a difference between the two. In addition, ratings can differ from Operator to Operator. Tour Operators often use letters or keys for the accommodation ratings eg 3A or 4T. These are uniform throughout their brochure but are not necessarily the official rating of the country of destination nor are they to be compared with ratings within the UK.

To assist, we list some commonly used abbreviations:

Product Information

The standard international practice is to let rooms from midday to midday. However times do vary. Check-in times are usually between 2pm and 3pm, check-out times between 11am and 12noon on the day of departure. Therefore, if you check in immediately after a night flight this would normally count as one night's accommodation. Similarly, if your return flight is at night you will normally be required to vacate your room at 12noon prior to leaving for the airport. Day rooms are subject to availability/cost and should be arranged locally with the accommodation management.

• RO: Room Only (no cooking facilities)
• SC: Self Catering (facilities will vary dependent upon rating of accommodation)
• CA: Catered for
• BB: Bed & Breakfast (breakfast supplied will vary, dependent upon standard of accommodation)
• HB: Half Board (Bed, Breakfast and Evening Meal)
• FB: Full Board (Bed, Breakfast, Lunch and Evening Meal)
• AI: All Inclusive (included items can vary - always check the individual accommodation details)
• MP: Meal Plan
• FO: Flight Only (no accommodation or transfers provided)
• AOA: Allocated on Arrival (accommodation advised at the arrival airport)
• TOD: Ticket on Departure (where flight tickets are collected at the departure airport)

"Late" Bookings - Important Information

If you book a "late" holiday (which can be anything up to 17 weeks before departure) and your accommodation is "allocated on arrival", you will not be able to specify any special requests and therefore if any of your party have special needs, medical requests, disabilities etc., we would recommend that you book named accommodation to ensure that the property is suitable for your requirements.

Some long haul "late" deals only include one night's accommodation. This is not necessarily the first night and can be for any night within the duration of the holiday. You are advised to treat these deals the same as a Flight only.

The luggage allowance on "late" deals is often only 15kg and excess baggage charges can be incurred if this weight is exceeded. Some Operators will increase this to 20kg if pre-paid at the time of booking. It is your responsibility to check the relevant allowance on your booking.

Transfers and/or Flight Meals can incur an extra charge

Within 3 weeks of departure, Operators will apply a charge for collection of tickets at the airport,

Please note that all these charges vary from Operator to Operator.

Passports, Visas and Health Advice

All passengers must be in possession of valid passports and most destinations require passports to be valid for at least 6 months after your return date. Everyone over the age of 16 must have their own passport.

It is your responsibility to ensure that all members of your party have valid passports and visas for your destination.

For further information, contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk

Neither Voyager Travel Direct nor the Principal, accept any responsibility if you are unable to travel or are refused entry, due to failure to comply with any passport, visa or immigration requirements of your destination. In cases of passengers being refused entry by any immigration or other authority, all repatriation costs are to be borne by the passenger

Up to date travel advice can be obtained from the Foreign and Commonwealth Office on 0845 850 2829, Visa enquiries on 0845 010 555 or visit www.fco.gov.uk

Free booklets Health Advice for Travellers (T6) are available by calling 0800 555 777.

For up to date information on safety issues World-wide, visit www.fco.gov.uk/knowbeforeyougo or phone the FCO Travel Advice Unit on 0845 850 2029

Non British Citizens, including other EU nations, should contact the Embassy, High Commission or Consulate of your country, for up to date advice on passport and visa requirements before making a reservation.

Special conditions apply for travel to the USA and all passengers must have individual machine readable passports. Please check usembassy.org.uk

NOTE: The Indian Authorities do not allow Indian Passport holders to travel on charter flights to Goa and India

Please note that for all air travel within the British Isles, airlines will require photographic identification. This is usually in the form of a passport or driving licence (photocard type) but please ensure that you check the specific requirements of the airline.

Booking details

When making a booking, it is important that you check that all passenger names, dates and timings are correct before confirming. Please pay particular attention to the spelling of names, as it is essential that all names correspond exactly to the relevant passenger's passport. Failure to comply with this could result in passengers being denied boarding at check-in.

Further, upon receipt of your confirmation email, please check all details again and advise us immediately of any errors.

Any changes made after the booking is confirmed, will incur charges from the Principal. These will vary depending upon the Principal involved and in addition, Voyager Travel Direct will make an administration charge. (up to a maximum of £30 per person).

It is the responsibility of the lead passenger to disclose facts about any passengers that may affect their ability to travel.

Particular regard should be paid to the following:

a)     Criminal offences (USA visitors - anyone travelling to the USA who has any criminal record, including driving offences, must declare them at the time of booking)

b)     Anyone who has previously been deported from the country/countries you are intending to visit.

Special Needs/Requests

If you have special needs, medical requests or need assistance to travel, please contact us before confirming your reservation to ensure that these requirements can be met. We would strongly advise against booking a "late" deal where the accommodation is "allocated on arrival" and in addition, it is not possible to make specific airline requests.

Should you require any special requests, eg low floor, high floor, double bed, adjoining rooms etc., we recommend that you book by telephone so that a suitable property can be found for you. However we would stress that these special requests are only requests and are not guaranteed.

Flight Times/Ticketing procedures/Luggage allowance

All flight times quoted are provisional and subject to change as per the Carrier's Terms and Conditions. All times are based on the 24 hour clock (i.e. 00.01 to 11.59 is am (morning) and 12.01 to 23.59 is pm (afternoon/evening) and local times are quoted throughout. Many airlines require reconfirmation of travel arrangements, outbound and inbound, 48 hours before departure.

All travel documents will be sent to you by First Class post and are normally dispatched within fourteen days of travel. Once the documents leave our premises, we will not be responsible for their loss unless such loss is due to our negligence. If tickets or other documents need to be re-issued, any costs incurred must be paid by you. You can ask for delivery by other means, subject to the charges below. If travel documents are not received within seven days of departure, please contact our Customer Service Centre on 0871 200 2201 or email csc@voyagertraveldirect.co.uk

For late bookings, a ticket on departure will be arranged and the tickets will be available for collection at the airport.

The luggage allowance for Tour Operators and Airlines can vary and it is your responsibility to check the amount allowed, before travelling. In some instances, it is possible to pre-pay to increase the amount of luggage allowance.

PLEASE NOTE: All holidays and flights on this website depart from airports within the UK and Eire.

Payment

A minimum deposit of £150 per person is required at the time of booking unless departure is within 14 weeks, whereupon payment in full is required. Where you only pay a deposit, you must pay the full balance to Voyager Travel Direct by the balance due date notified to you. If full payment is not received by the balance due date, we will notify the Principal who may cancel your booking and charge the cancellation fees set out in their terms and conditions. In addition we reserve the right to charge an administration fee of £15 per person for late payment.

A handling charge of 2% will be made on credit card payments with the exception of American Express where the handling charge is 3.5%. No charge is made for payments by debit card (Maestro. Visa Delta etc.) We regret we are unable to accept payment by International Maestro cards.

Amendment to Bookings

Each Tour Operator, Airline, Accommodation Supplier reserve the right to change holiday details and/or flight details as per their booking terms and conditions. We undertake to advise you of any changes as soon as we are made aware of them.

If you need to make any changes to your reservation, you should contact our Customer Service Centre on 0872 200 2201 or email csc@voyagertraveldirect.co.uk. After confirmation of your original reservation, any changes will incur charges as per the Principal's Terms and Conditions, in addition to which, Voyager Travel Direct will impose amendment fees up to a maximum of £30 per person.

Please note that flights with schedule, charter and low cost carriers have restrictions in place at the time of booking and we are governed by these rules and charges. Generally they do not allow any changes and therefore should you need to change any detail, this could result in full cancellation of the original reservation without refund and purchasing of a new ticket, possibly at a higher cost.

Likewise, should you misplace your tickets, new tickets would have to be purchased at the current price, with no refund of the original ticket price.

Please see the individual Terms and Conditions of the Carrier.

Cancellation of a Booking

Should you find it necessary to cancel your reservation, the lead passenger on the booking must instruct us immediately in writing either by letter to
Customer Service Centre,
PO Box 3129, Sheffield,
S36 1WA
email to csc@voyagertraveldirect.co.uk
or facsimile 0114 283 8493

Verbal cancellation is not acceptable.

If you cancel you will be liable for cancellation charges in accordance with the Principal's terms and booking conditions which govern the contract. These can range from loss of deposit to 100% dependent upon when cancellation takes place. In addition, Voyager Travel Direct will make an administration charge up to an amount of £30 per person.

In the case of low cost airlines, cancellation is always at the full cost.

If cancellation is covered by your Travel Insurance you may be able to recover some or all of the charges.

Insurance

When travelling abroad, you are advised to ensure that you have adequate Travel Insurance. It is a condition of booking with the majority of Operators and Airlines that you have Travel Insurance and it is possible that you can be denied travel, if proof of cover cannot be provided. Travel Insurance can be purchased at the time of booking. If you choose not to purchase Travel Insurance with us, we would request that you supply us with details of your Insurer, to keep on file in the event of an emergency.

Complaints

Any dissatisfaction regarding your travel or holiday arrangements must be reported to the Principal or their local Supplier, Agent or Representative in resort, immediately. If you fail to follow this procedure, there will be less opportunity to investigate and rectify your complaint. The amount of compensation you may be entitled to may be reduced or you may not receive any at all depending upon the circumstances. If the matter cannot be resolved and it involves another ABTA member or us, then it can be referred to the arbitration scheme arranged by ABTA www.abta.com.

Service Charges - in certain circumstances, we may apply a service charge for the services we provide.

SERVICE	CHARGE
Cancellation or Amendment	Principal's charge + up to £30 pp
Credit Card Charge	2%
American Express charge	3.5%
Tickets dispatched by insured delivery	Cost of delivery + up to £15

NOTE

Any links on this website which are provided to assist you with further information, are not the responsibility of Voyager Travel Direct.

The Terms and Conditions of this website are subject to change. By browsing this website, you are bound by the Terms and Conditions in force at the time you are browsing.

ABTA protection does not apply to non-member sites.

Call Monitoring

Any telephone calls you make to Voyager Travel Direct may be recorded for training purposes and also to maintain our Quality of Service.

DATE PROTECTION POLICY

Your Booking

The booking information that you provide to us will be passed on only to the relevant suppliers of your travel arrangements or other persons necessary for the provision of your travel arrangements. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, dietary or religious requirements. Certain information may also be passed on to security or credit checking companies.

If you are travelling to the United States, the US Customs and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes.

Additionally, where your holiday is outside the Euopean Economic Area (EEA), controls on data protection in your destination, may not be as strong as the legal requirements in this country.

If we cannot pass this information to the relevant suppliers, whether in the EEA or not, we cannot provide your booking. In making this booking, you consent to this information being passed onto the relevant persons.

Usually your Tour Operator or other Principal will pass this information onto their Suppliers once we have provided it to them. The Operator or other Principal's use of your information is subject to their policy, both in respect of your booking and any future marketing and is their responsibility. Please ask for a copy of this if you would like to see it.

Your data controller is Voyager Systems (Travel Division) Limited trading as Voyager Travel Direct.

You are entitled to a copy of your information held by us. If you would like to see this, please ask. (We will make a nominal charge for supplying this).

Please do not hesitate to contact us if you have any queries or wish to add further travel arrangements.

Thank you for visiting our website.

Voyager Travel Direct is a trading name of Voyager Systems (Travel Division) Limited, registered office 473 Manchester Road, Stocksbridge, Sheffield S36 1DH Company registration number 19950878. V & Voyager are registered trademarks under the Trademarks Act of Great Britain and Northern Ireland, Registered number 2057732.

This page last updated 10 March 2008